The best FAQ lists are the ones where the list is created by actual questions customers submit to the site. It's easy to tell when the website has generated the list on their own. Their questions will always be ones like...
"How can I get more information on purchasing a product from your website?"
or
"How much does it cost to become a lifetime member?"
or
"Where's the link to the premium services page?"
or
"What credit cards to you accept?"
...and all the links arrive at a place where the customer has to pay something.
LetterRep tries not to overly promote purchasing on the site, but even we have to include a few instructional Q&As. Please accept our apologies.
In any case, here are some recent questions from visitors and members that are often asked and we thought might clear up some common misunderstandings.
Q: "I don't know my account and password. I already made payment for letter writing. Please tell me how I get my username and password for account access."
A: It is not possible for someone to register without getting a username and password. Upon submitting the requested information which includes your email address, you will be emailed your account information.
If you do not see an email with your account information in your Inbox, check your Junk or Spam folders to ensure our message did not get misrouted to one of these locations.
The only other possibility could be that the email address was entered incorrectly. In this case, an email would get generated but sent to a faulty address. If you think this could be the problem, send us an email at admin [at] letterrep.com.
Q: "I would like to request a letter to complain about a rude manager, but i(sic) dont wana(sic) loose my money, unless i(sic) have proof that you are genuine because i(sic) have lost lots of money on fake websites."
A: Okay...the best proof we can give of LetterRep's legitimacy is a WHOIS search that shows we've been in business for a while. Here are the WHOIS results for LetterRep.com showing our original registration date of Apr-25-2001.
Here's the most important information from the report:
Q: "I forgot to save my account name and password, how do i get it?"
A: This one is surprising to me, so I want to make sure it's understood. Almost all legitimate websites have some means of requesting a forgotten password. LetterRep is no exception. Here's the link to request a forgotten password.
Q: "Hi, I requested a letter last year, and I really liked one of the writers responses. So I want to submit another custom letter request, and also to communicate with the same writer to write for me this letter, how can I do that? Thanks"
A: This is a terrific question.
If you accepted a letter from any writer, you can retrieve that letter in several places in your account, like your logged-in homepage or at the 'My Letters' link in the left menu. Below your letter on the homepage, you will see a section entitled 'My Writers.' From here you can click the 'Contact this writer to have a letter custom-written.' This option uses an internal site message board where customers and writers can track the details of a letter to be written and easily submit the details to purchase.
NOTE: Some of the features mentioned here will change in the upcoming release.
To get view more FAQs or to ask a question, visit LetterRep.com's FAQs page.
As always, if you have any questions, please submit a comment or contact the site at admin [at] letterrep.com.
